Frequently Asked Questions

How to Order

Simply browse through our product list and select the product you want. You can search by using our search function on the top of the page  or by clicking  "LASER or INKJET" on the left hand side of this page.  If you know the product code or the model of your printer, enter it in the search box and click "Search".  Enter the quantity you require and click "Checkout" to complete your order.  Please follow further instruction in the "Checkout" for payment options.

How to return a defective Toner or Ink Cartridge

Faulty toner and ink cartridge rarely happens, in the unlikely event you bought a faulty product simply email us with the description of the fault and your details and we will issue you with a returns authority number. 

We will send you a prepaid ticket with the Returns authority number. Please package the product securely and attach the prepaid ticket to the parcel.  Call the 0800 number in the prepaid ticket and instruct the courier company that the parcel is ready for pick up. Once we receive the product our technicians will ascertain that the product is faulty under the manufacturers warranty. If the product is  defective, a credit or replacement will be issued to you.

We reserve the right to ask for proof of purchase.

How Inkjet and Laser Printer Works

"The term inkjet printer is very descriptive of the process at work -- these printers put an image on paper using tiny jets of ink. The term laser printer, on the other hand, is a bit more mysterious -- how can a laser beam, a highly focused beam of light, write letters and draw pictures on paper?" Read more..




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